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Trends and Best Practices to Encourage Patient Pay

14 Mar 2017 2:37 PM | Ronald Gallagher (Administrator)

Tuesday, March 14, 2017 11:00 a.m. (CDT)

Speaker: Pete Thompson

Deck: Downloads Slides (PDF)

Summary: As the prevalence of high deductibles and self-pay accounts increases, healthcare providers are evaluating new ways to work with consumers and ensure optimal recovery of patient pay. As a best practice, some healthcare organizations use a HFMA Peer Reviewed ROI Value Model to uncover patient pay improvement opportunity, in conjunction with an optimized revenue cycle workflow. In this session, learn how patient pay and consumerism are affecting healthcare organizations, and how they’re benefiting by creating a financially oriented consumer-centric care model.

Learning Objectives:

  • Identify and adapt to market trends that are causing patients to assume greater financial burden for their care (i.e., patient pay).
  • Recommend and execute tactics that appeal to consumers/patients by making care affordable.
  • Give solution criteria, best practices and lessons learned to develop and execute a patient pay strategy.

Take Away: The importance of the Occupational Mix Survey and its implications.

Speaker Biography: Mr. Thompson has been focused on patient pay for more than a decade. He joined ClearBalance in 2004 and has served in myriad client program performance roles, including management of the funding department and director of client services. As senior solutions architect, Pete is responsible for client solution design, including financial modeling and ROI analysis. He also counsels prospective and current clients about their revenue cycle workflow to drive optimal results from the ClearBalance program. Pete is involved in client implementation to ensure all benefits are translated from paper to practice. Before ClearBalance, Pete was a senior analyst with Cardinal Health..

Field of Study: Specialized Knowledge

Delivery Method: Group Internet Based

Program Level: Intermediate

Prerequisite(s):None

Advanced Preparation: None

Cost: Free

CPE Hours:1.0 Hours CPE

Refund Policy: Request for cancellation and refund of registration fees must be received at least 10 business days prior to the event via e-mail to programs-education@tnhfma.org. An administrative fee may apply.

Questions or Complaints:Please direct questions about CPE, including certificates, to our CPE Coordinator, Lee Ann Burney, at cpe@tnhfma.org. 

For complaints regarding educational programs provided by TNHFMA please contact our Programs and Education Chair, Pam Jones, at programs-education@tnhfma.org.

The Tennessee Chapter of the Healthcare Financial Management Association (HFMA) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.


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